Terms of Service

Terms of Service

Effective Date: 27th June 2026

Welcome to CartNeo. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding contracts under applicable law.

  • The information you provide is accurate, complete, and up to date.

2. Account Terms

If you create an account with us, you agree to:

  • Maintain accurate account information.

  • Keep your login credentials secure.

  • Accept responsibility for all activities that occur under your account.

  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful activities.

3. Products and Services

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Product images are for illustrative purposes and actual products may vary slightly.

  • Colors may appear differently depending on your device.

  • Availability is subject to stock levels.

  • We reserve the right to discontinue or modify products without prior notice.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

  • You are authorized to use the selected payment method.

  • Payment must be completed before your order is processed unless Cash on Delivery (if offered) is selected.

  • Applicable taxes, shipping charges, or other fees will be displayed during checkout.

We reserve the right to correct pricing errors and cancel orders affected by such errors, with any payment refunded where applicable.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit purchase quantities.

  • Verify customer information before processing an order.

  • Cancel orders suspected of fraud, misuse, pricing errors, or inventory issues.

If an order is canceled after payment has been received, the applicable refund will be processed through the original payment method.

6. Shipping and Delivery

We aim to dispatch orders within 7-30 BUSINESS DAYS unless otherwise stated.

Delivery timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect delivery information

  • Events beyond our reasonable control

Ownership and risk of loss pass to the customer upon delivery to the shipping address provided.

7. Returns and Refunds

Our Returns and Refunds Policy forms part of these Terms.

Where eligible:

  • Return requests must be submitted within 3 days of delivery.

  • Returned products must be unused, in their original condition, and include all original packaging and accessories unless the product is defective.

  • Refunds, replacements, or store credit will be provided in accordance with our Return Policy.

Certain products, including hygiene items, personalized products, digital products, or items marked as non-returnable, may not be eligible for return unless required by applicable law.

8. Promotions and Discounts

Promotional offers:

  • Cannot be combined unless expressly stated.

  • May be modified or withdrawn without prior notice.

  • May be subject to eligibility requirements and additional terms.

We reserve the right to cancel promotional orders involving misuse or technical errors.

9. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Branding

  • Product images

  • Text

  • Graphics

  • Designs

  • Icons

  • Software

is the property of CartNeo or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or use our content without prior written permission.

10. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.

  • Violate any applicable laws or regulations.

  • Submit false or misleading information.

  • Attempt unauthorized access to our systems.

  • Distribute malware, viruses, or harmful code.

  • Interfere with the website's operation or security.

  • Infringe the intellectual property rights of others.

  • Engage in fraudulent transactions or abuse promotions.

Violation of these Terms may result in suspension or permanent termination of access.

11. Third-Party Services

Our website may integrate or link to third-party services, including payment gateways, logistics providers, analytics tools, and social media platforms.

We are not responsible for the content, privacy practices, or services of third-party providers. Your use of such services is governed by their respective terms and policies.

12. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis, except where warranties are expressly provided or required by law.

To the extent permitted by law, we do not guarantee that:

  • The website will always be uninterrupted or error-free.

  • The website will be free from viruses or harmful components.

  • Products will meet every customer's individual expectations.

Nothing in these Terms limits any statutory rights that cannot legally be excluded.

13. Limitation of Liability

To the maximum extent permitted by applicable law, CartNeo, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

Where liability cannot be excluded, our total liability shall be limited to the amount paid by you for the specific order giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless CartNeo, its directors, employees, affiliates, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your violation of applicable laws or the rights of any third party.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Force Majeure

We shall not be liable for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, government actions, strikes, pandemics, internet outages, or other unforeseen events.

17. Changes to These Terms

We may update these Terms from time to time.

The revised version will be posted on this page with an updated Effective Date. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Ranchi, Jharkhand, India, unless otherwise required by applicable law.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: CartNeo

Email: ecart.assist@gmail.com

Business Address: Ratu Road, Ranchi, Jharkhand, India

Customer Support Hours: 11AM To 5PM, Monday To Friday

Thank you for choosing CartNeo. We appreciate your trust and look forward to serving you.