Privacy Policy

Effective Date: 27th June 2026

Welcome to CartNeo. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely through our payment partners—we do not store your complete card details)
Order History

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and services
Provide customer support
Respond to inquiries
Send order confirmations and shipping updates
Improve our website and customer experience
Detect and prevent fraud or unauthorized transactions
Personalize your shopping experience
Send promotional emails and marketing communications (only where permitted and subject to your preferences)
Comply with legal and regulatory obligations

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep items in your shopping cart
Analyze website traffic
Improve website performance
Provide personalized recommendations
Measure marketing effectiveness

You can manage or disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

4. Third-Party Services

We work with trusted third-party service providers to operate our business. These providers may process personal information on our behalf, only as needed to provide their services.

Examples include:

Shopify (e-commerce platform)
Payment gateways
Shipping and logistics partners
Analytics providers
Email marketing providers
Customer support tools

These third parties have their own privacy policies, and we encourage you to review them before using their services.

5. Payment Information

All payment transactions are processed through secure third-party payment gateways.

We do not store your complete debit card, credit card, or banking information on our servers.

Payment providers use industry-standard encryption and security measures to protect your financial information.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

SSL encryption
Secure payment processing
Restricted access to personal information
Regular security updates
Secure hosting infrastructure

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

7. Sharing of Information

We do not sell your personal information.

We may share information only when necessary:

With payment processors
With shipping and courier partners
With technology service providers
With government authorities if required by applicable law
To protect our legal rights or prevent fraud

8. Marketing Communications

If you subscribe to our newsletter, we may send promotional emails, product updates, and special offers.

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Maintain business records
Meet legal, tax, and accounting obligations
Resolve disputes
Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where appropriate.

10. Customer Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Withdraw consent where processing is based on consent
Opt out of marketing communications
Request information about how your data is used

To exercise these rights, please contact us using the details below.

11. Children's Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

12. International Data Transfers

Your information may be processed or stored in countries other than your own where our service providers operate. We take reasonable steps to ensure that appropriate safeguards are in place when personal information is transferred.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The revised version will be posted on this page with an updated Effective Date. Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Store Name: CartNeo

Email: ecart.assist@gmail.com

Business Address: Ratu Road, Ranchi, Jharkhand

Phone: +916203026490

Applicable Law

This Privacy Policy is governed by the laws of India. Depending on your business activities and customers, applicable Indian data protection and consumer protection laws may apply to the collection, use, and protection of personal information.