At Cartneo.com, your satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help with a smooth and hassle-free return or refund process.
🕒 Return Window
You can initiate a return or replacement request within 7 days of receiving your order.
✅ Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- Unused and in the same condition that you received it
- In its original packaging, with all tags, manuals, and accessories
- Proof of purchase (order number, invoice, etc.) must be provided
❌ Items Not Eligible for Return
We do not accept returns for:
- Items marked as “Non-Returnable” in the product description
- Products that have been used, damaged, or altered
- Personal care, hygiene, or perishable items (unless defective or damaged)
- Digital/downloadable products
🔁 Exchanges
We only replace items if they are defective, damaged, or the wrong item was shipped. If you need to exchange it for the same item, please contact us at support@cartneo.com.
💰 Refunds
Once your return is received and inspected:
- You’ll receive an email confirming the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within 5–7 business days
Note: Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged item).
🚚 Return Shipping
- If the return is due to our error, we’ll provide a prepaid return shipping label
- For all other returns, the customer is responsible for return shipping costs
📞 How to Initiate a Return
To start a return, please contact our support team:
📧 Email: support@cartneo.com
📞 Phone: +91-9810976153
📦 Please include your order number, reason for return, and product details
⚠️ Important Notes
- Items sent back without prior return request approval will not be accepted
- Refund processing time may vary based on your payment provider
- Always check the product page for specific return terms